Novaris Support

If you need help with the game, we're here to help.

Contact

Email: support@toonmatch.com

Frequently Asked Questions

I bought gold but it didn't appear in my account.

Gold is credited automatically after the store confirms your purchase. If it doesn't show up within a few minutes, restart the game. If the problem persists, contact us with your purchase receipt.

How do I restore my purchases?

Gold packages are consumable in-app purchases and are granted to your account at the time of purchase, so there is nothing to restore. If a completed purchase was not delivered, contact us with your receipt.

How is my gold spent and earned?

You earn gold by playing (clearing levels, defeating bosses, winning battle-arena matches, and daily rewards) and spend it on ships, weapons, and upgrades. You can also buy gold packages in the Get Gold screen.

The game is not working properly.

Please restart the game or reinstall it. If the issue continues, contact us at the support email above and tell us your device model and what happened.

How do I delete my account?

You can request account deletion from the in-game Settings, or use our account deletion form.

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